Thank you for shopping with us. We are committed to giving you the best shopping experience and do our best to ensure that your order is processed and shipped in a timely manner. Order processing and preparation are separate from the delivery time. Order delivery time includes both the processing time and shipping time.
We are currently offering FREE Standard Shipping in the USA and Internationally to new customers on all items in our store. This is a part of our current special offer promotion period.
Orders are processed and shipped within 7 to 18 days. Some items may take up to 3 weeks depending on the demand and availability of the items(s).
Standard Order Processing Time: 2 - 7 Business Days
FREE Shipping Order Delivery Time: 7 - 21 days
General Shipping Rates:
o Free Shipping to North America (US, Canada & Mexico) Min order of $50
o Standard shipping - $8
o Expedited shipping - $20
o Standard International shipping - $12
o Expedited international shipping (3 to 7 Business Days): $25 (Europe)
o Expedited international shipping: $44 (Rest of the world)
Domestic (United States):
o Free Shipment takes 7-21 business days to arrive
o Standard Shipment takes 6-15 business days to arrive
o Expedited Shipping takes 4-7 business days to arrive
o Standard International Shipment takes 20-45 business days to arrive
o Expedited International Shipment takes 7 Business days to arrive.
Policy & Disclaimer:
We take up to 2 business days to process your order - shipping estimates are courier only.
The buyer is responsible for ensuring that their address and other shipping information is entered correctly. Once your order has been placed we are unable to change the information you have entered because it is immediately processed in the system. Renee de Juliette will not be held responsible for packages that are sent to the wrong address due to the buyer’s incorrect entry of their information for the order.
In the event that for any reason a package is returned as non-deliverable a processing and handling fee of $3.50 will be deducted from the net amount of your refund (if your item is a refund eligible item). All shipping fees are non-refundable.
In the event that you have not received a package that the tracking information states has been delivered to you - please contact the courier stated in your shipment confirmation email. Renee de Juliette does not issue refunds for packages that are marked as delivered according to the tracking information provided for the order. Additionally, Renee de Juliette is not responsible for any packages that have been lost or stolen in transit.
Please note (International Orders) : We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government.
Items will only be processed Monday - Saturday and will not be processed on Sundays or holidays. Shipping estimates do not include processing times, weekends or holidays.
Delivery times are estimates and do not include unanticipated courier delays. Please add 1 - 3 business days to our shipping estimates for addresses in rural areas.